Contact and Support
Need help with the Green Ambassador Challenge? Here's how to reach the team and find the resources you need.
Before you reach out
Many questions are already answered in the documentation. Check these pages first. You may find your answer faster:
- Frequently Asked Questions: Covers the most common questions about the platform, rewards, wallets, and voting
- Troubleshooting: Step-by-step solutions for common issues like missing rewards, wallet connection problems, and multiplier updates
Contact the team
If you can't find your answer in the docs, reach out directly.
Contact Us
Use the contact form to send a message to the team.
To get the quickest response, include the following in your message:
- Your username or email: So the team can find your account
- Your wallet address: If the issue is related to rewards or wallet connectivity
- What you were trying to do: A brief description of the action you were taking
- What happened instead: The error message or unexpected behavior you saw
- Screenshots: If applicable, a screenshot helps the team understand the issue faster
Social channels
You can also reach the team and community through social media:
| Channel | What it's for | Link |
|---|---|---|
| X (Twitter) | Platform updates, announcements, and community discussion | @GreemAmbChal |
| Telegram | Platform updates, announcements | the Green Ambassador Challenge Telegram |
| Discord | Community chat and direct support | VeBetterDAO Discord |
The team actively monitors all channels and responds to questions. Discord is usually the fastest way to get a direct answer from the community or team members.
External resources
These official sites are useful for navigating the broader VeChain and VeBetterDAO ecosystem:
| Resource | Description | Link |
|---|---|---|
| VeBetterDAO | The DAO that funds the Green Ambassador Challenge and other sustainability apps | vebetterdao.org |
| VeWorld | The official VeChain wallet for managing your tokens and NFTs | veworld.com |
| VeChain | The blockchain network that powers the platform | vechain.org |
For questions about VeWorld (wallet setup, transactions, recovery), visit the VeWorld support resources at veworld.com. For questions specific to VeBetterDAO governance, voting, or proposals, see the VeBetterDAO documentation or visit vebetterdao.org.
Platform documentation
If you're looking for detailed guides on specific topics, here are some helpful starting points:
- New to the platform? Start with Creating an Account
- Setting up a wallet? See Setting Up Your Wallet
- Understanding rewards? Read How Rewards Work and Reward Multipliers
- Want to vote? Follow the Voting and Allocation Rounds guide
- Curious about blockchain? Start with What is Blockchain